Terms of Use

Last updated: September 7, 2026

These Terms of Use (“Terms”) are an agreement between you and NuMama LLC (“NuMama”, “we”, “us”) covering the NuMama mobile app and numama.shop. By creating an account or using NuMama, you agree to be bound by these Terms. If you do not agree, you may not access or use the app.

Our Privacy Policy explains what we collect and why, and forms part of these Terms.

1. Acceptance and eligibility

By creating an account or using NuMama, you agree to these Terms. You must be at least 18 years old and able to enter into a binding contract. Buying, selling and being paid also depend on Stripe accepting you, and Stripe applies its own eligibility rules that we do not control.

2. NuMama is a marketplace, not the seller

NuMama provides a platform to connect buyers and sellers. We do not own, possess, inspect, test or guarantee any item listed, and we do not guarantee the conduct or identity of users. Every sale is a contract between the buyer and the seller. The seller — not NuMama — is responsible for the item, its description, its condition, and its legality.

When you pay through the app, we collect that payment as the seller’s limited payment collection agent. Paying us discharges what you owe the seller for that order, even if the seller has not yet received the funds.

Except for the specific protections described in sections 10, 11 and 12, transactions are conducted at your own risk.

3. Your account

You are responsible for all activity under your account, for keeping your information accurate, and for keeping your login credentials secure. Account sharing and impersonation are not allowed. Tell us immediately at support@numama.shop if you believe someone else has access to your account. You can delete your account at any time — see Account deletion.

4. Identity verification

Identity checks run through Stripe Identity. You submit your government-issued ID — and, in most states, a live photo of your face — directly to Stripe. NuMama never receives or stores images of your ID or your face. We store only whether a check completed, when, whether it included a face match, and Stripe’s reference for the session.

A completed check supports exactly one statement: a government-issued ID was verified as authentic and, outside Illinois, Texas and Washington, matched a live capture of the person presenting it. It is not a background check, a criminal records check, or any judgement about a person. It does not mean someone will deal honestly or that meeting them is without risk. Use your own judgement, and meet in public where you can.

Verification is required to buy, to be paid as a seller, and — for both people, with no exception — to arrange an in-person handoff of any kind, including a cash deal.

5. Community standards and zero-tolerance policy

We maintain a strict zero-tolerance policy for objectionable content and abusive behaviour. The following are not permitted anywhere on NuMama — in listings, profiles, photos, reviews or messages:

Hate speech, harassment, threats, or bullying
Sexually explicit, pornographic, or obscene material
Violence, self-harm, or encouragement of harm
Discrimination based on race, religion, gender, sexual orientation, disability, or nationality
Illegal activities, scams, fraud, or misleading listings
Impersonation of others or false representation
Inappropriate or exploitative content involving minors

There is no tolerance for abusive users or objectionable content.

6. Items that may not be listed

Used car seats are banned outright. A seat that has been in a collision can be unsafe with no visible damage, and expiry dates and recall status cannot be verified between two people meeting in a car park. This is the one category we have decided cannot be resold safely, and there are no exceptions. Everything else in car travel — mirrors, sunshades, seat protectors, organisers — is welcome. Listings that look like car seats, including travel systems sold with a seat, are blocked automatically when you create or edit them.

You also may not list:

Any product subject to a CPSC recall or stop-sale notice. Reselling a recalled product is a federal offence under 15 U.S.C. § 2068 and that prohibition reaches private sellers, not just shops
Products banned by federal safety rules, including drop-side cribs and infant inclined sleepers
Used breast pumps and other single-user personal medical devices, and any prescription item
Infant formula or baby food that is expired, repackaged, opened, or without its original labelling
Counterfeit or replica goods, or anything you do not own
Weapons, ammunition, drugs, alcohol, tobacco and vaping products, and anything else illegal to sell where you are

Only car seats are detected automatically. The rest of this list we act on when we find a listing or when someone reports one — a listing that slips through is still a breach of these Terms and we will remove it. Listings must describe the item honestly, including damage, missing parts, age, and any recall you know about.

7. The three ways a deal can happen

Sellers choose which of these they offer on each listing, and buyers pick from what is offered.

Ship it. The buyer pays in the app. The seller posts the item and enters a tracking number. Funds are held until the buyer confirms receipt or the release timer runs out.
Local pickup. The buyer pays in the app, you meet, and the buyer shows a six-character handoff code that the seller enters. That redemption is what releases the money. Both people must have completed identity verification.
Local cash. You agree in chat and settle in person, in cash, outside NuMama entirely. Read section 8 before choosing this.

8. Local cash deals carry no protection

NuMama never touches the money in a cash deal. There is no payment for us to refund, no dispute for you to open, and no record of what was agreed. We charge no fee, and we provide no protection of any kind — not partial protection, none. If a cash deal goes wrong we cannot recover your money and we will not reimburse you. Your only recourse is against the other person.

What we do keep is who arranged to meet, when, and about which item, and we will give that to law enforcement if you ask us to. Both people must still be identity-verified before a meeting can be arranged.

9. Fees

Buyers pay a service fee of 5% of the listed price plus $0.99, capped at $9.99. It is added on top of the price and shown in full before you pay.
Sellers pay a commission of 9% of the listed price, with a minimum of $0.99, deducted from the proceeds before payout.
Shipping is charged separately on shipped orders, at a flat rate set by the item’s weight. It is shown as its own line before you pay, and it is passed to the seller — they are the one who buys the postage. The seller commission above is calculated on the item price plus that postage.
The minimum listing price is $5.00.
Local pickup carries no shipping charge.
Local cash deals carry no fee, and no protection.

Prices shown in the app include the buyer service fee. Shipping is shown separately, because it depends on how you choose to receive the item and is nothing at all if you collect it in person.

If an order is cancelled or refunded in full, the buyer’s service fee is refunded with it. We may change our fees; a change applies only to orders placed after it takes effect, and the app always shows the current figures at checkout.

10. Payments, held funds, and when a seller is paid

Payments are processed by Stripe. NuMama never sees or stores your full card number or your bank details. Sellers are paid through Stripe Connect and must complete Stripe’s onboarding, which is governed by the Stripe Connected Account Agreement between the seller and Stripe.

Money is held after the buyer pays and released like this:

Shipped orders release to the seller when the buyer confirms receipt, or automatically 7 days after the seller marks the order shipped — whichever comes first. The exact deadline is shown on the order in the app.
Pickup orders release only when the seller enters the buyer’s handoff code. A pickup order never releases on a timer. If nobody redeems the code within 7 days of payment, we refund the buyer in full.

A seller who has not finished Stripe onboarding or identity verification is not paid out; the money stays with us and is released once they finish. We may hold funds longer where an order is disputed, where we are investigating a report, or where the law requires it.

11. Cancellations and refunds

Before the seller marks an order shipped, either the buyer or the seller can cancel it in the app and the buyer is refunded in full.
After an order has shipped, email support@numama.shop. Do it before the release deadline shown on the order — once funds release to the seller we can no longer reverse them for you.
Confirming receipt, or redeeming a handoff code, releases the money and ends the in-app protection for that order.
Local cash deals cannot be refunded, because we never held anything.

12. Chargebacks and disputes

If a buyer disputes a charge with their card issuer, Stripe immediately takes the disputed amount plus a fee from our balance. Where we have already paid the seller for that order, we reverse that payment straight away, and return it to the seller if the dispute is resolved in their favour. We may ask either side for evidence and pass it to the card network, but the outcome is decided by the card issuer, not by us.

Disputing a charge for an item you received as described is a breach of these Terms. We may recover the amount from you, suspend your account, or both. Cash deals have no dispute process of any kind.

13. Shipping

Buyers pay a flat shipping charge on shipped orders, set by the weight band the seller selects when listing. That charge is an estimate of postage, not a quote from a carrier, and it is passed to the seller as part of what they are paid.

Sellers buy their own postage and enter their own tracking number. NuMama does not generate shipping labels, does not insure shipments, and never handles the item. If actual postage costs more than the band collected, the difference is the seller’s; if it costs less, the difference is theirs to keep. Sellers must describe an item’s weight and size honestly — a band chosen to undercut real postage is a breach of these Terms.

Some items cannot be posted at a flat rate at all. Anything past the heaviest band, or too large or too long for a parcel, is offered for local pickup only.

Sellers must post promptly and pack adequately; buyers must give an accurate address. A shipment sent to an address the buyer entered incorrectly is not something we can recover.

14. Reporting, moderation and enforcement

Every listing, profile and conversation in the app has report and block controls. Report inappropriate listings, abusive messages, or suspicious activity — reports are how we find out about behaviour that breaks these rules. We aim to act on reports of objectionable content within 24 hours.

We reserve the right to review, remove, or restrict any content at our sole discretion. This includes removing listings, restricting features, holding funds, and suspending or permanently banning users who violate these Terms. Action may be taken without prior notice, and illegal activity may be reported to law enforcement.

15. Termination

We may terminate or restrict access to the app at any time if these Terms are violated or if continued use poses a risk to other users. You may delete your account at any time from the app; see Account deletion.

Termination does not cancel an order that is already paid for. We may complete, cancel or refund any open order as needed to settle it fairly, and we may withhold a payout until any dispute window has closed. We keep transaction records after an account ends where tax, accounting, chargeback or legal obligations require it.

16. Disclaimers

To the fullest extent permitted by law, NuMama is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any item is safe, authentic, functional, free of recalls, or as described; that any user is who they claim to be beyond what section 4 states; or that the service will be uninterrupted or error-free.

17. Limitation of liability

To the fullest extent permitted by law, NuMama is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising out of your use of the app or any dealing with another user. Our total liability for any claim is limited to the greater of the fees you paid us in the six months before the claim arose, or $100. Nothing in these Terms excludes liability that cannot be excluded by law.

18. Indemnification

You agree to indemnify and hold NuMama harmless from claims, damages and costs, including reasonable legal fees, arising from your listings, your purchases, your conduct toward other users, or your breach of these Terms.

19. Governing law and venue

These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-law rules. You and NuMama agree that any dispute between you and us will be brought exclusively in the state or federal courts located in [COUNTY, STATE], and each of us consents to the jurisdiction of those courts. This section is being finalised with counsel and will be updated before it is relied on.

This section governs disputes between you and NuMama. It does not affect a dispute between a buyer and a seller, which is between those two people.

20. Apple App Store

These Terms are between you and NuMama only, not with Apple. Apple has no obligation to provide support for the app and is not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. Changes to these Terms

We may update these Terms from time to time. We will change the date at the top of this page when we do, and continued use of the app after a change constitutes acceptance of the revised Terms.

22. Contact

Questions or concerns about these Terms? Email us at support@numama.shop and we will respond. For help with a specific order or a report, see our Support page.