Deleting your account

Last updated: September 26, 2026

You can delete your NuMama account yourself, from inside the app, without asking us. It takes about fifteen seconds and it cannot be undone. If you have lost access to the app, there is an email route further down this page.

Settle your open orders first

This is the one part worth reading before you tap anything. Deleting your account does not cancel an order that has already been paid for. If money is being held for you or by you, deal with it first:

You bought something that has not shipped yet — cancel the order in the app. You are refunded in full, including the service fee.
You bought something that has shipped — wait for it and confirm receipt, or email us before the release deadline shown on the order.
You sold something and have not shipped it — post it and enter the tracking number so you get paid, or cancel the order so the buyer is refunded.
You have a pickup that has not happened — meet and redeem the handoff code, or let the 7-day window lapse, which refunds the buyer automatically.

If you delete your account with an order still open, email support@numama.shop so we can settle it by hand. Payouts run through the Stripe account connected to your NuMama profile, and once the profile is gone we cannot reach it on our own — an unsettled sale can end up cancelled and refunded to the buyer instead of paid to you.

Delete it in the app

Open NuMama and go to your Profile tab
Tap Manage account
Scroll to Danger zone and tap Delete account
Confirm when asked. You are signed out immediately and the account is gone

Delete it by email instead

If you cannot get into the app — new phone, lost password, deleted the app already — email support@numama.shop with the subject Delete my account, from the email address on the account. Writing from that address is how we confirm it is you; if you cannot, tell us and we will find another way to check before we delete anything.

We complete email requests within 30 days, and normally within a couple of business days. We will reply to confirm when it is done.

What gets erased

Deletion runs immediately and removes:

Your profile and your ability to sign in
Your name, profile photo and location
All of your listings, including sold-out and hidden ones
The photos and videos on your listings, and the photos and videos you sent in messages
Your conversations and every message you sent
Your saved items
Your session and any push notification tokens for your devices

Your email address is scrambled in our database as part of this, so the account cannot be recovered, reopened, or used to sign in again. There is no undo and no grace period. If you want to come back later, you will be starting fresh — a new account, no history, no reviews.

What we keep, and why

Order records. Completed and open orders survive deletion. The person on the other side of a purchase still has receipts, refund rights and a chargeback window, and we have tax and accounting obligations of our own. These records are retained in a form tied to the order, not to a usable account.
Meetup records where a safety report exists. If a report or a law-enforcement request touches a meetup you arranged, we keep the record of who arranged to meet, when, and about which item.
Fraud and abuse records. We keep enough to stop a banned account being recreated. Reports made by you or about you are kept, along with the messages, photos or listing they were about.
Anything the law requires us to retain, for as long as it requires.

Stripe holds its own records

Payments, payouts and identity checks run through Stripe, and Stripe is a separate company with its own retention rules. When you delete your NuMama account we ask Stripe to close the payout account you set up through us. Stripe won’t close one that still holds money, and once your NuMama account is gone that money is not paid out on its own. If you had earnings waiting, email support@numama.shop so we can pay them out by hand and close the account. Deleting your NuMama account does not delete Stripe’s records of payments you made or received or of an ID check you completed — for those, contact Stripe directly. NuMama never held images of your ID or your face in the first place — those went to Stripe and never to us. See our Terms of Use for how verification works.

Deleting the app is not the same thing

Removing NuMama from your phone signs you out but leaves the account, and any listings on it, live. If you want the account gone, use one of the two routes above.

Other data requests

If you would rather see or correct your data than delete it — or you are a parent or guardian asking about a child’s account — our Privacy Policy covers those requests. Email support@numama.shop either way, or start from our Support page.